Help & Documentation

Contractor Link connects you directly with your contractor through an easy, AI-guided service request process — no account needed.

Submitting a service request is quick and straightforward. The AI-guided form will walk you through everything step by step.

Step-by-Step Guide

1. Click your contractor's link — This opens their service request page
2. Select the service you need — Choose from the services your contractor offers
3. Answer the AI questions — The assistant asks relevant follow-up questions based on your issue (e.g., where is the leak? how long has it been happening?)
4. Upload photos or videos — Show the problem visually so your contractor can come prepared
5. Provide your contact info — Name, email, phone number, and service address
6. Submit — Your contractor receives a detailed summary with all the information you provided

What Happens After You Submit

Your contractor will receive your request immediately, including an AI-generated summary of the issue, your photos/videos, and your contact details. They'll reach out to you directly via phone, email, or text to discuss next steps, provide a quote, or schedule a visit.

After submitting your service request, here's how your contractor will communicate with you and what notifications to expect.

How You'll Hear From Your Contractor

Your contractor will contact you directly using the contact information you provided — typically by phone call, text message, or email. Response times vary by contractor, but most respond within a few hours.

Appointment Reminders

Once your contractor schedules a visit, you'll receive automatic reminders so you don't forget:

• Day-before email — A reminder email sent the day before your appointment
• Morning-of SMS — A text message reminder on the morning of your appointment

"On My Way" Notifications

When your contractor is heading to your location, you may receive an "On My Way" text message with their estimated arrival time (e.g., "Your contractor is on the way! ETA: ~15 minutes"). This helps you plan your day and be ready when they arrive.

Your contractor may send you quotes and invoices through Contractor Link. Here's what to expect.

Reviewing a Quote

When your contractor sends you a quote, you'll receive an email and/or text message with a link to view it. The quote page shows:

• Your contractor's business name and branding
• A detailed breakdown of all line items (labor, materials, etc.)
• Subtotal, tax, and total amounts
• Any notes or terms from your contractor
• The quote's expiry date

Approving or Declining

At the bottom of the quote page, you'll see two buttons:

• Approve Quote — Confirms you'd like to proceed with the work at the quoted price
• Decline Quote — Lets your contractor know you'd like to pass or discuss further

Your contractor is notified immediately of your decision by email and SMS. No account or login is needed — just click the link in your email or text.

We take your privacy seriously. Here's what information is collected and how it's used.

What Information Is Collected

• Contact details — Your name, email address, and phone number
• Service address — The location where you need service
• Issue description — Your answers to the AI questions and any details you provide
• Photos & videos — Any media you upload to show the issue

Who Can See Your Information

Your information is shared only with the contractor you submitted the request to. We do not sell, share, or distribute your personal data to third parties, other contractors, or advertisers.

Data Deletion

If you'd like your data removed from the platform, contact us at [email protected] with your name and email address, and we'll process your request.

If you have questions or need assistance, we're here to help.

Contact Us

Contact Your Contractor Directly

For questions about your specific service request, scheduling, or pricing, the best person to contact is your contractor directly. Their contact information is available on the page where you submitted your request.