Villara

Have been a long time Villara customer for several years. Technicians call you, arrive on time, complete the job. Used them on 12-18-25 . Technician arrived , gave me a price, which I accepted. The technician was here so I wanted to get the part replaced. No fault of the technician and my mistake for excepting the price. The next day I got a call from Mark asking if everything went okay. Mark sounded like a robot and AI. When I set up the original appointment same thing . I usually talk to a real person . After I explained to Mark I thought the price was over the top, again my fault for accepting it, Mark asked if I wanted to speak to a supervisor which I said yes. Later in the day got a call back from I believe her name was Anna ? She was helpful , but could did not know the answer to why the price was so high. I figured a supervisor/ manager would have this information, but she told me Sean would call me back tomorrow which was Saturday the 20th of December. Saturday came and no phone call. Here we are 12-24-25 and no phone call. I was just looking for a breakdown of the prices and how the company calculates the price. I feel this is poor customer service especially for a longtime customer. I hope to stay with this company and will see how the future is with customer service. Thank you.

Adan was beyond amazing checking my heating and air and making sure everything was good with my coil that I have had trouble with. Very professional. I would recommend him anytime. Thank you Adam for the peace of mind.

Amazing experience. Villara came short notice and fixed the issue of switched zoning in less than 10 minutes. Dino was the guy that came. He was nice and informative of how the HVAC system was wired up.