Titan Tankless Water Heaters Distributor in Miami

The absolute best company to work with! I was able to bring my Titan in for repair and it was done in one day for a very reasonable price. The gentleman was extremely helpful in explaining the parts I could get to prevent my pipes from dripping during the repair, and he even made an improvement to my water heater beyond the standard repair. I am so glad I found them and would definitely recommend!

Marco and his team provide exceptional and timely service. I was impressed by his estimation on how long my repair would take (even with a backlog of units in front of me), and the repair was completed as promised. I also enjoyed hearing about his approach to these water heaters, how he's identified minor improvements which could maximize longevity, certain best practices to extend the life of mine at home, as well as recurring issues that customers come into his shop with. As a small business owner, he quickly validated my tax exemption certificate and processed the discount on my final invoice. I'm very pleased with the service I received and recommend this business to anyone experiencing issues with their titan water heater.

Return policy is very difficult. 20% restocking fee for unopened box. Cannot return if you open the box since no longer “unused” according to business. Purchase at big box retailer (Lowe’s or Home Depot) with more generous refund policy. Update to response: you should not charge a 20% restocking fee for an unopened box. What is the rationale? Restocking fees should be charged for an opened box item since you can no longer sell the product as new (torn box, opened plastic, etc.). Many stores offer an “open box” product at a discount, which is understandable. However, your return policy requires a 20% restocking fee upon purchase regardless of circumstances. This is purely opportunistic.