Sugar Bear Home Services

Lawrence was extremely honest and professional. Although we weren’t able to install the new thermostat due to the old wiring, he clearly explained the issue instead of pushing a workaround that wouldn’t be right. He put the old thermostat back on and even took the time to educate me on how to properly seal the heater for better efficiency. I really appreciated his transparency, patience, and willingness to help. Highly recommend Sugar Bear Home Service.

Lawrence at Sugar Bear gave me several options to repair or replace my existing furnace. We had no heat, and they were able to put us on the schedule within 2 business days. All of the workers were polite, courteous, wore shoe covers, super thorough and knowledgeable. They even cleaned out the ducts. Also, we had to widen the opening for the new furnace and Sugar Bear got the carpentry work done the same week. The new furnace is better than ever. Really, this was a 5 star, white glove service experience. I highly recommend Sugar Bear.

Worked with sugar bear for a major electrical update, spending tens of thousands of dollars with them. The work the electricians did was good. Shoutout out to Ben! However, the administrative staff were difficult to work with. Timing around inspections were not communicated clearly and left me waiting at home when no one arrived on multiple occasions. The only time they were over communicative was when they were trying to collect payment. I tried to share this feedback directly with the administrative staff and management and both were uninterested in what I had to say. There are many electricians in the Bay Area and it's too bad that the administrative staff is not honoring the work of the great electricians.