Subaru of Portland Service

I wish I had taken my car to them earlier. I had taken the car to two different mechanics and neither found any issues with my car. I continued to hear concerning sounds and occasionally smell smoke in the cabin. When I finally got it to Subaru of Portland they quickly found answers to all my concerns and completed the necessary servicing to my transmission and replacement of a PCV valve. I ended up spend a lot less than I expected and am very happy with the service.

Absolutely exceptional service from Ray! Seamless experience after my car was towed in. Ray communicated clearly and regularly. He even came in on his day off (twice) to help! Ray worked hard and was sensitive to my budget in getting my car working. The team was great, thank you!

Have been taking my 2009 Forester here for 7+ years for everything - from major services to oil changes. People always told me I was throwing away money taking my car to the dealer for every service but I figured they'd look out for my car and spot issues before they became major problems. Boy was I wrong. I should have known they were phoning it in because there were pretty major warning signs. Like the time I brought it in for a routine oil change 6 months after the 120k mile service and they old me my cabin air filter needed to be replaced. That's definitely something that should have been part of the major service but clearly they skipped it. They apologized profusely and swore up and down that it was an isolated incident. But what else did they neglect to do that I paid them for? I'll never know... The final straw came when, not 1 week after a routine service and inspection, my radiator failed. The off-dealership mechanic who diagnosed it for me was stunned when I told him it had been regularly serviced at Subaru and that they had missed the clear signs of failure at the last service. I called Subaru and talked to the service manager. His excuse was basically - we're really busy and have a lot of turnover - sometimes our newer techs miss stuff. So beware of bringing your car to this service center - clearly they don't care to QC anyone's work and are barely paying attention. From what I can tell, you could spend a lot less money and get better service at any run-of-the-mill repair shop. And Portland has some excellent Subaru mechanics, so it wouldn't be hard to do a lot better than these so-called experts. This experience left me with such a bad taste in my mouth I sold my Subaru and will never buy one again. Good riddance and good luck to anyone trying to get their vehicle serviced at Subaru of Portland. You're better off taking it to Jiffy Lube.