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Serves within 30 minutes drive from Wilmington
Definitely would not recommend this company to anyone. In 2020 they installed a new A/C unit in the condo near the salt air and water. Air is not cooling like it should and had new company come out. Technician says there is no refrigerant in it and finds the leak on the filter drier. He says this filter drier is not supposed to be outside. It was the end of the day so we get quote for 1800 dollars to replace filter drier and replace freon. Technician leaves and I go back inside to look at air handler and notice that there is a filter drier on the inside. So bottom line is this company left the old filter drier on the outside instead of cutting it out and repairing copper line like it should. Knowing that the old filter drier would probably start leaking in the near future with exposure to the salt air. I called Southeastern up to explain what they did and if there was any recourse and they said no. I go out and look at all the ACs that southeastern installed by finding their stickers and all of the filter driers are on the outside. I look at the other companies and none of them have the filter driers on the outside. This is either done by design because they know there is going to be a service call in the near future or incompetence. Attaching photos of corroded outside drier, plus the inside one and other units that do not have them on the outside from other company installs The other image with a filter drier on the outside is an install from Southeastern and all the other images without were installed by another company.
I have been a customer for over 20 years and the Southeastern team is the best hands down. This is a company that stands by their work and the products they provide. Recently an issues was discovered on my unit that was replaced recently. The team diagnosed the issue which was a manufacturer defect, ensured I had temporary heat and then replaced the defective part and got me up and running again. No hassles, no negotiating, they stand by their products and workmanship is top notch! Thank you!
I had a service call yesterday and Shane came out and was extremely helpful and knowledgeable. He took his time and was happy to walk me through some of the things he was noticing on my system so I understood the benefits of certain maintenance and replacement needs. After having multiple other companies out over the last year this was one I trust and have been the happiest with. Highly recommend!