Sal's Plumbing El Segundo

Sals plumbing was super prompt and helpful when we had water pressure issues. Came day after we called them, did a good job and fair prices. Would recommend and definitely use again. Thanks Sal!!

Sal’s Plumbing is a reliable company and my go-to for all my plumbing needs. Shoutout to the dispatchers in the office for their excellent customer service! I highly recommend giving them a call for support. Guillermo was also very helpful and got the job done quickly and efficiently.

I had a really frustrating experience with this company today. I scheduled an appointment to get a quote for installing an under-the-sink reverse osmosis (RO) system. The technician who came out clearly wasn’t familiar with RO installations. He stated that the install would be difficult because there were no holes on the counter for the faucet. I pointed out the two existing capped holes in my granite countertop (which are clearly visible) and told him those were meant for the faucet. He took pictures said he was going outside to “get pricing” and never came back. Instead, I received a call from the office saying they couldn’t do the install because there were no holes in the granite which is completely untrue. I have no idea what photos he sent the office, but I had explicitly told him and showed him the capped holes. The rep on the phone said she looked at the pictures and didn’t see any holes, even though I clearly have two rusted metal covers over them. To make matters worse, I told the tech I didn’t want to open the RO box unless the install cost was reasonable—if it was too high, I planned to return it. But he insisted on seeing it, so we opened the box for nothing since he didn’t even touch the contents. When I called the office back upset, they offered to send someone “more experienced” the next day. I told them I didn’t want to waste their time or mine if the cost was out of range. They quoted me $300, which is higher than a couple of quotes I had already received. There’s no way I’m paying more to a company that wasted my time, miscommunicated internally, and didn’t seem to value my concerns. Definitely not the professional experience I was expecting.