ROX Heating & Air

I can’t say enough great things about Rox Heating & Air. From day one, they have delivered outstanding service each and every time I’ve needed them. When I purchased my home, my realtor and friend referred me to the owner, Jason—and I’m so grateful for that recommendation. Jason is not only incredibly knowledgeable, but also genuinely kind and well-liked by everyone who works with and for him. You can tell a lot about a company by how the team speaks about their leader, and it’s clear that Jason has earned the respect of his technicians through his integrity and professionalism. I was blessed to work with him directly during the home-buying process, and he made what could have been a stressful situation feel manageable and straightforward. I also want to give special recognition to Andrew, one of the technicians. He was friendly, knowledgeable, and took the time to thoroughly explain my heating and air conditioning concerns. What I appreciated most was his honesty—he offered practical advice about the best approach for my system rather than trying to upsell unnecessary services. That kind of transparency builds real trust. If you’re looking for an HVAC company that consistently provides excellent service, treats customers with respect, and truly cares about doing the job right, I highly recommend this team. They’ve earned a lifelong customer in me.

In August, our 17 year old furnace expired and we found ourselves in the market for a new HVAC system. After meeting with 3 of the major HVAC companies in the area we selected ROX to install our new system which included replacement of our 26 year old air-conditioner. Our decision to choose ROX started with our salesperson, Nova, who was knowledgeable about her products and did a good job answering our questions and showing us why a Lennox cold-climate heat pump paired with a new Lennox high-efficiency furnace made sense. Once our decision was made, Kelly took over and did a terrific job scheduling the installation, start-up, permitting and county inspections. She was very prompt responding to our questions and was wonderful keeping us up-to-date on their progress along the way. And last, but far from least, were the two excellent technicians, Garrison and Bert, who got the system started up and running well while patiently and professionally answering all of my questions about our new heat pump. Our system has been running great for the past 4+ months and we couldn't be happier with the products and services we received from the entire ROX team. If you are in the market for HVAC services, I would certainly suggest you consider ROX.

Rox was great. They installed a heat pump and new furnace. Their service was excellent and very professional. They cleaned up after and hauled it away. Would recommend to anyone.