Rabbit Heating & Air LLP

I had a very disappointing experience with Rabbit Heating. My realtor hired them to perform basic furnace maintenance and cleaning shortly after I moved into my home. The technician arrived very late and was only at my house for about 45 minutes. My furnace is located in the attic, and as a first-time homeowner with no experience, I had no way to verify what work was actually done. I trusted that the service had been completed as described. About 1.5 months later, my furnace stopped working. A different technician came to inspect it and took around 50 photos with me present. He stated clearly that the furnace had not been cleaned recently at all, and the photos supported that. When I called Rabbit Heating, I was told that their technician claims he was paid $175 simply to “locate the furnace” and look at it — not to perform any maintenance or cleaning. That is completely unacceptable and was never communicated to me or my realtor. The technician knew the furnace was in the attic and that I would have no way of knowing whether any real work was done. Charging nearly $200 for someone to do nothing beyond identifying where the furnace is feels misleading at best. I would not recommend using this company unless you get everything in writing and verify exactly what work is being done.

Rich came out and gave me an estimate for both AC and heating. He answered all my questions and seemed to really care about his craft. We went forward with the estimate that seemed reasonable and I am happy we did. They were very professional and clean and I really appreciated that courtesy. I will always recommend Rabbit!

Rick Rodriquez was very professional and fair. Rabbit presents their pricing up front. They are very competitive and do not add fees. We compared to Costco contractor and they were cheaper. They flexed their replacement appointment around our family vacation but still fit us on their schedule on 97 degree days. They fixed numerous things: bad pad placement, moved the electric service box, doubled our basement return duct capacity, which greatly increased the air output on the second floor! Along with a larger and more efficient unit, our electric bill went down! I recommend Rabbit and will use them again!