Pro Temp of Illinois

I couldn’t be happier with my experience with Pro Temp of Illinois. They recently installed a new furnace and A/C unit for us, and the entire process was seamless. From the initial quote to the final walkthrough, the team was professional, punctual, and incredibly knowledgeable. They left our home spotless and took the time to explain how to operate our new system. Highly recommend them to anyone in need of HVAC services!

I recently had Pro Temp of Illinois install a new furnace and AC system, and I couldn’t be happier with the entire experience. After gathering multiple quotes from different companies, Pro Temp stood out immediately—not only for offering the best price, but for their professionalism and responsiveness from the very beginning. From the moment I reached out, Edy was exceptional. She answered every question promptly, even after hours, and kept me informed at each step. That level of communication gave me complete confidence in choosing them. The installation itself was smooth and efficient. The team arrived on time, worked cleanly, and handled everything with precision. A couple of small issues popped up during the setup—nothing unusual for a big job—but what impressed me was how quickly they resolved everything. Their communication was so effective that problems never felt like problems; they were simply handled. Overall, Pro Temp delivered outstanding service, great value, and a stress-free experience from start to finish. Highly recommended for anyone looking for quality HVAC installation and a company that truly cares about its customers.

I’ve used Pro Temp before, they installed my new Lennox furnace in 2021. I was very happy with them until now. During a routine winter furnace check (done by another company), it was discovered that the heat exchanger was cracked/failing. I called Lennox and confirmed my extended warranty was still valid: parts are covered, but not labor. That was fine. I then called Pro Temp to ask about labor costs for the repair, and was told they would not repair the unit at all because I hadn’t used THEM for annual maintenance. They called it a “breach of contract” and said it was a “liability” for them to touch it. I was honestly shocked. They wouldn’t even come out to look at the unit, even for a paid service call. That felt extremely shady and disappointing for a company I had trusted. It’s also worth noting that Jamie, who was always great to work with, is no longer there (apparently as of two weeks ago). Based on my experience today, it seems like he was the backbone of all the good reviews.