Plumbing Pals

Plumbing Pals came through for us during a true emergency with frozen pipes, right as new tenants were moving in the next day. They were responsive, professional, and got the issue resolved quickly under tight timing. The quality of the work was excellent, and communication throughout was solid. I’d absolutely use them again and would recommend them without hesitation.

5-Star Review for Plumbing Pals. My tub faucet had started making this super annoying clicking sound every time I turned to the right. I called Plumbing Pals and I was impressed when they scheduled me for that morning. Anthony was friendly, professional, and clearly knew exactly what he was doing. He quickly diagnosed the issue, explained what was wrong in simple terms, and had the faucet fixed in no time at all. No mess, no unnecessary upselling – just fast, efficient service. The price was very reasonable too – definitely felt like good value for the quick resolution and quality work.

We didn’t have much complaint about the plumber himself—he did his job in identifying the leak issue. However, my company experienced one of the worst customer service interactions we’ve had in a long time. After opening the ceiling, the team removed and discarded the drywall pieces, which made restoration much more difficult. When I asked about this, the customer service representative claimed the drywall “crumbled into small pieces” on the spot even without checking with anyone - and which was clearly not the case as seen in the picture. What was most frustrating wasn’t just the issue itself, but the dismissive response. A simple, respectful reply like “we’ll check with the technician and get back to you” would’ve been enough. Instead, I was told to “go read the agreement you signed.” That kind of response shows a clear lack of care for the customer experience. Unfortunately, this interaction left the impression that this is not a customer-focused business.