Papalia Home Services

We had an issue with our gas boiler and this was our first time dealing with this type of system. The technician was extremely patient and explained how the boiler works in a way that was easy to understand. Based on our description, he quickly identified the problem and was very honest about the options. He did not push any unnecessary maintenance or repairs, which we really appreciated. Even when we decided not to replace the part right away due to the age of the boiler, he remained professional, patient, and friendly. Will definitely call him again. Highly recommend!

We had 4 leaking water valves in our basement. Peter and Aiden were a great team - very friendly, professional, and skilled. Since we had recently moved to this house, Peter offered to survey for other plumbing issues and discovered several important ones. We had received a lower bid for the job, but we liked Papalia service in the past. We are very happy with our upgraded, easier-to-use-and-maintain valves (photo) and excellent customer service!l. That includes how easy it was to schedule the visit and communicate with the home office.

We had Ryan at Papalia come out initially to lift a powder room toilet and then come back to re-install it after another contractor put in new wood flooring. (The flooring install is important to the toilet story - we had a toilet leak repaired by a previous plumber about 10 years ago and the flooring install was to repair the blackened, water-damaged flooring around the toilet--finally). This was a two-visit job, but Ryan took the time to write it up as one estimate so we would not be charged twice for the dispatch fee. He also was able to determine once the toilet was lifted that the flange needed to be reinforced-repaired, as while the leak had been fixed by another plumber, the flange had broken off on one side. This had not been fully addressed and the toilet still rocked a bit (old Victorian house, uneven floors we thought). Ryan was super easy to work with, he pulled the toilet on the first visit and was willing to Face Time the next day once the old flooring had been pulled to fully examine the damage to the flange - to understand the extent of the repair he would need to do once the flooring was redone. Then he returned to repair the flange, reinforcing it with a metal piece, and then shimmed the toilet in several places to deal with the still-uneven floor before re-mounting the toilet. We were impressed with his competence and the high level of service. He's a pleasure to work with. As well, Papalia admin team - Crystal and others - were easy to work with on scheduling both by phone and text. We will be calling Papalia back soon for another plumbing issue. Thanks!