Overhead Door Company of Northern Kentucky

Overall the installation went well. The two installers that Overhead Door Company had installing my garage door and opener was friendly and seemed to be well informed on the work they came to do. There is one thing that separates a good job and an awesome job is paying attention to detail. Im including a picture of the rail support hanger. It's about 1 inch from being straight. It could have been installed stright up and down and it would have looked more professional. Thanks for calling and offering to strengthen the hanger but I had already taken care of it. See the second photo.

Kenny was our repairman. I called for a service trip only to find out the unit had basically run out it's life. Kenny was very professional and helpful with my needs. Made sure to set up the system and it seemed very efficient. He handled the install few days after orginal call since he was unaware of what was going on with our unit until he got here. Both times he was very prompt and on time in communicated well with me to make sure I understood the ins and outs of the basic operation of the unit. Was very helpful which I greatly appreciated since our last unit was approximately I would say 15 to 20 years old on our last one.

What a wonderful experience! Jason was quick to respond to our call and evaluate what we needed. He was very professional, respectful and knowledgeable. He gave us a variety of information and his recommendation in order to make an informed decision, without trying to upsell his products. Two days later on Christmas Eve, he showed up as scheduled and replaced the motor. He even offered to reprogram our current garage openers so we didn’t have to buy new ones. There were no surprises except how quiet our garage door opens now. I highly recommend Overhead Door. They have always proven worthy of our business.