Ocean Honda

Markeith and I appreciated the fact that we were able to complete my purchase even though I came in late on a Friday afternoon. I got top dollar for my trade-in and drove away with a certified CR-V hybrid with only 10k miles on it. Everyone was very professional and helpful.

Yesterday I went and saw Johnny at Ocean Honda. He gave me top dollar for my trade in and helped me get the best deal on my new Honda Prologue!! He took his time working on the details until I was happy with the deal. He also went over all of the aspects of the car and helped me get set up with all of the technology and apps involved. The finance guy was great too! Excellent customer service at Ocean 🌊 Honda! I will definitely be back. 😊

I had a deeply disappointing experience with Ocean Honda, and I hope management takes this seriously. During my visit, Chris spoke to my elderly parents in a condescending and dismissive manner while we were trying to understand vehicle and warranty options. They were there to support me during an important financial decision, and the way he spoke to them was disrespectful and completely unprofessional. Watching someone talk down to my parents like that was upsetting and immediately made us uncomfortable. The situation became even more unprofessional afterward. Jeff called me the next day to ask if I had closed the deal. When I explained that I had not due to the extremely high warranty cost and that I was continuing to explore other options, his tone immediately changed. When I mentioned I was considering other brands, he responded sarcastically and dismissively. Shortly after, he texted my personal phone making a condescending remark about my decision. This was inappropriate and crossed a professional boundary. Customers should never be pressured, mocked, or made to feel uncomfortable for taking time to make a responsible financial decision. Additionally, I was quoted nearly $4,000 for a basic warranty, which is far higher than comparable coverage elsewhere. Most concerning, however, was the dealership’s mandatory add-ons. I was informed that nearly $7,000 in additional products and fees are added to the vehicle price and cannot be removed. This means the online listed price is not the true purchase price. Buyers should be aware that the actual cost will be thousands higher than advertised, regardless of whether they want those add-ons or not. I came to Ocean Honda genuinely intending to purchase locally and support a local business. Instead, I left feeling disrespected—especially because of the way my parents were treated—and uncomfortable with the lack of professionalism and transparency. I hope management takes the time to review how customers are being treated, as this experience fell far below what anyone should expect from a reputable dealership.