Number One Plumbing, A/C, Solar & Electric

My experience with this plumbing company was extremely disappointing and stressful. I hired them to install a water softener system, and the entire process was handled poorly from start to finish. After the initial installation, I noticed a small leak that quickly turned into a larger one, leaving me with a water cleanup and a growing sense of urgency. I contacted the plumber directly, but he didn’t seem concerned about my emergency. I then called the company’s 24-hour line to have someone come out and fix the issue. Because of the delay in getting an emergency plumber to my home, I ended up missing a scheduled flight. The company later scheduled another plumber to reinstall the system correctly. However, he arrived nearly two hours late, which caused me to miss an important appointment I had planned that day. After that second installation, I began having water pressure issues that required another visit from the same company to make additional adjustments. I spoke with the manager about everything — the leaks, cleanup, missed flight, missed appointment, and all the added stress. He told me he would speak with the owner about reducing my cost to offset my losses, but weeks have passed and I still haven’t received any follow-up or resolution. This company has shown a serious lack of professionalism, reliability, and accountability. Between the poor communication, repeated issues, and total disregard for the inconvenience and expense they caused, I would not recommend them to anyone.

Don’t get ripped off like I did! This company has zero integrity. They charged us $45k to replace our HVAC system and recommended a product that doesn’t meet our #1 need (which we explicitly laid out for them in all of our interactions leading up to the install). When we asked them to come back and make it work correctly they said they’d be happy to - for an additional $7500. What?? And when I asked for the owner to follow up and stand behind his work, he ghosted me. That’s the kind of company this is. I had another AC company out who let me know that Number One could easily have chosen a system with remote sensing capabilities, and we’d have been fine. But they didn’t, which means that either they are incompetent or don’t care about their customers, or both. Either way, this is not a company you should work with. Their own Service Tech told me that he pushed back on the owner and told him that this was the wrong system for us, but the owner told him to keep quiet and just get the thing installed. Infuriating - now we are stuck with this hunk of junk for years and it doesn’t even heat or cool the house properly.

Called number 1 over for a free estimate on a clogged sink that was beyond my scope. Nathan was quick with the estimate and able to clear the clog on the spot. He was nice, knowledgeable, thorough, quick, and cleaned up well. Service was a little pricey, but it was last minute, and such is the state of things. 10/10 recommend.