Northeast Maintenance Services

The team at Northeast Maintenance Services did a great job cleaning our gutters. Communication was clear, scheduling was easy, and everyone was very friendly. They even went above and beyond by blowing a bunch of leaves out of the yard without being asked, which really made our day! We certainly will be reaching out to them for future projects.

This is the second year that we've used Northeast Maintenance to clean our gutters. Their crew has been professional, friendly, and has done a very thorough job. We will certainly use them again in years to come!

I initially communicated with Chris to have several services performed. I found him to be very friendly and responsive, via text and phone conversations. He sent out his service manager, Brian, to do the initial estimate and subsequently the work. Brian did the estimate and quickly had it ready. The problems began with the actual work. Although Brian and his work partner were courteous and pleasant, communication was not clear and sometimes misleading. One day, they did not show up at all, with no communication as to why. The following day they showed up and rushed through the remainder of the work. Because of this, the gutters were not cleaned well, and the work that was supposed to be done on a light pole (based on quote), was not at all what was described. Also, he requested a form of payment that was incorrect, according to what I had agreed to. Other smaller details that impacted the job: 1) they didn't bring out a ladder, so we had to supply our own for the entire job 2) he asked to have his dog use our yard to potty (totally fine) but dog brought a toy that he destroyed in our yard and we picked up pieces of that toy for weeks 3) they did not put things back on deck as was in the quote because their timing was off and the paint was not dry when they left. When they were done for the day, Brian showed me around my home to point out other areas of work he could do in the future (tree work, extermination of rodents), which appeared to be a pitch. A few months later, the light pole that was not done correctly was in the same shape as it was prior to work being done, and the paint was starting to chip on the deck (they painted it). I contacted Chris to have the pole redone and although he was responsive, he stated that Brian would contact me to come back out. Brian never contacted me, although apparently he told Chris he had reached out. After many emails (about a month) back and forth with the office staff to get Brian to come out and do the job, he never came out. They finally agreed to get me a refund for the light post part of the job and also someone came out to redo cleaning the gutters. The person they had come out this time, David, did a nice job with the gutters. He showed us before pictures, which confirmed that they were not done well the first time. Overall, I did not have a good experience with the initial job and do not feel I can trust the person that came out. Perhaps others will have better experiences if someone else comes out to do the job.