Nationwide Home Solutions

We purchased an entire redo: Outdoor unit, air handler in the attic and all new ductwork. The install went relatively smooth. We had the few hiccups to be expected. But then making it run right was their downfall. The attic unit kept “sweating” and I repeatedly asked them to fix it. They tried a bunch of different things from chocking returns, to chocking supplies, ultimately kind of giving up. I know I did. I finally accepted the fact that I wouldn’t get near the 25 year life expectancy out of this thing that I should. We paid extra for a nicer unit. 2 stage, Aka...well the unit kept sweating. It started cutting out now due to excessive sweating this summer. Called them out and guy walks in “You need another return, that’ll be $500” I asked if it will solve the problem...”it’s simple science””, of course....” Well if it’s so simple why did it take this long to figure out the solution, and why am I being charged for it, if should have been included to begin with? I reluctantly agree to do the work. Different guy shows up next day cut in the return and gives me a completely different set of explanations. I finally get rid of them and call for a 2nd opinion. My unit was wired for a single stage compressor and the thermostat was programmed as such as well. Freon was low by 2lbs...what ever that means... To summarize: they answer the phone, they take your money, and they “try” to fix the problem, but just are not qualified on the finer details. Hence 2 stars. Update: 3 years later this is the inside of my unit. Full of mold and got my babies sick. If you are under new ownership I would like a phone call. Update 4: I have not received a call from you.

I’ve been a customer of this company for several years. I pay a monthly maintenance fee. I have been scheduled for my maintenance for over a week. My original scheduled time was 8 to 10. They had a technician call out and they had to reschedule me to the 12 to 2 time slot. It is now 4 PM. I have no tech they cannot tell me where the tech is. They are not allowing me to escalate the call beyond the person answering the phone, they show no remorse for taking up my entire day without providing accurate timing. At a bare minimum they should at least be giving accurate information so that the customer (me) can make decisions on how to schedule my day.

Air National, thank you very much!! In March 2021 I got a new A/C unit installed by Air National, my house has not been this cool for 20 years. Last week when we had a small issue, the ladies in the office scheduled a technician to be at my house very soon. The day of our appointment, the same technicians (Sam G. and Eddie G.) got an emergency call, they called me before assuming and accepting the other appointment. My house was cool, so I thanked them for calling, and understood. They took the other appointment, resolved their issues, and still made it to my house within the original time window. They provided excellent support and were very kind and fast. Again, thank you Air National!! DH Dave