MUSE Residential

Review of MUSE – Master Bathroom Project Our experience with MUSE has been extremely disappointing. What started as a master bathroom remodel turned into months of frustration due to poor communication, lack of quality control, and constant repair of subpar work. From the beginning, communication was either incorrect or non-existent. Whenever I raised concerns, I was told the project “wasn’t done yet,” but then when I gave space, the finishes were sloppy and unacceptable. Our project began in March 2025 with a projected completion date at the end of May 2025. We began escalating our complaints to him via email in May, and finally got him to come review the company’s work in August. Admitting at this point it was unacceptable work, but expecting full payment. Several specific issues stand out: Workmanship: Although the tile work was beautiful, the finishes were poorly executed. For example, the attic entrance was falling apart, drywall repairs were left unsanded and unpainted, and the cabinetry was handled so badly it was scratched and warped. Professionalism: Their cleaning service HELPED THEMSELVES to our kitchen. On top of that, Muse shared my home front door access code with outside inspectors and contractors without permission, despite assurances that a Muse representative would be present for all third-party visits. Accountability: The owner, Jeremy, was attentive when selling the job, but after problems arose—two leaks staining the kitchen ceiling below, repainting issues, and unfinished work—he became completely unresponsive until the final payment was requested as we refused. Unfortunately, my trust in this company is gone, and I would not recommend them to others. The owner did reach out after I refused final payment as spent 12 hours with his team repairing the poor finishes. If you value accountability, I suggest looking elsewhere.

We used Muse Residential to remodel our kitchen. This included replacing floor joists and insulation, new flooring, cabinets and painting. From the beginning, all interactions with Muse were professional, friendly and laid back, no hard sell. We started with an online meeting with Jerehmy where he explained their processes. He stressed that after the design had been done, they would work with us to make sure they stayed within our budget. When this meeting was completed, we had good feelings about working with this company. Emily came out and used her tablet to take pictures and measurements, she was very efficient and friendly, and this process didn’t take long. They then sent us a design proposal and we met with Jerehmy, Paige and Emily a couple of times to go over the design and budget. These meetings were informative and laid back. Everything that was said was documented so that we were all on the same page; no misunderstandings from either party. We found this important as we knew exactly what we were getting. The CAD designs that they sent us showed us what the finished kitchen would look like. We then had an onsite meeting with Muse and their subcontractors. They checked things out to try and make sure there were no hidden issues apparent. Once the work started, they stayed close to the schedule we were given. Alex kept us informed of what would be happening, including when the county inspectors would be doing their inspections. A couple of things that impressed us about Muse and their employees was how much pride they took in their workmanship. Wyatt and Pascal made sure the kitchen area and carport were kept clean and swept every day. The work they did on the cabinet installation and their attention to detail was impressive. After the kitchen was completed, Emily and Paige came by to check it out and to make sure we were happy. This was not a cheap project, but Muse managed to make it worry free and worked with us to remain within our budget. We would have no hesitation in recommending Muse Residential and will use them in the future. They are a great team to work with. Debra and Colin Triming.

Muse did a kitchen renovation for my elderly mom. We cannot say enough great things about the quality of work and more importantly, the quality of the people involved - they were above and beyond! From meeting with the designers, Paige and Emily to the execution of the construction, we could not have been more pleased! I live in Arizona, so I was communicating long distance and everyone involved took such good care of my mom through the process. Everything was finished ahead of schedule and exactly to our dreams and requests. Alex in the front office made everything run smoothly. Jehremy as an owner could not have been more on top of the team from the very beginning. We highly recommend Muse Residential! Annie Brown and Mary Phelps