General Handyman Services
TOTAL CAR CARE SPECIALISTS
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Serves within 30 minutes drive from Rockford
Great team at Mike's Auto Service. Every vehicle problem I have had they have been able to fix in a super timely manner. They also stand behind all their repairs and seem to treat the vehicle as if it was their own. They are honest, look at the bigger picture of vehicle maintenance (how long you plan to own, what the vehicle is used for, etc.). Have used several auto shops over the last 30 plus years and Mike's is the best!
Man these guys are great saved my ass for real last couple weeks. Fixed 2 of my trucks even fixed a plow had broken bolts that another shop couldn't fix. These guys are great. Always very nice to deal with as well and fast to which means a lot. Def gonna have my business from here on out
BEWARE! DO NOT TRUST MIKE’S AUTO. THEY USE SILICONE FOR REPAIRS. READ THEIR RESPONSES TO REVIEWS THEY ARE VERY DEFENSIVE AND DO NOT CARE TO LISTEN TO THE CONCERNS. I asked for a quote to replace my daughter’s Chrysler 300’s engine. They quoted $5,700. I was very clear and explained that I would think about it and let them know since it was an old vehicle. They then called and told me they had the engine and I had to pay for it. The owner Matt pressured me and offered to give a discount. Ultimately, it was lowered to $5,500. ($200 was not going to break the bank) I did not want to ruin the work relationship and caved in. Matt assured me it would have a lifespan of 2-3 years. 3 months later my daughter is driving on the highway and noticed smoke. She pulled over without causing an accident as fast as she could. I did not trust to take it back. My father, a buddy and a mechanic took a quick peek at it and immediately noticed the hose right next to the one they replaced was not replaced. They all agreed a good mechanic would have replaced it even if it warranted a simple call to inform of an up charge. Then we noticed the silicone, cracked engine, old spark plugs, broken coil, oil in the old filter, etc. Demonstrating they did shoddy work when replacing the engine. I called and Matt was extremely defensive. He also accused me of totaling this car. (I had a Jeep I totaled and asked for the receipt for insurance purposes. They sent me the email for the Jeep.) This attests to their poor listening skills. He continued to talk over me, distorting what I was explaining and ultimately hung up on me. Finally, I showed up to try to reach an agreement. MATT STATED “I DON’T CARE, I AM DONE WITH THIS CAR” and walked away. SAVE YOURSELF FROM PEOPLE WHO DO NOT ACTIVELY LISTEN TO YOUR CONCERNS. THIS IS TERRIBLE CUSTOMER SERVICE.