Mclaughlin Moving

If I could rate them lower, I would. We were living in New Hampshire and had a planned move to AL. We booked service with the company 4-5 months ago and had everything confirmed. The plan was to have the team come one day to pack and then another day to finish packing and load the truck. Come the day before packing, I received a call asking for permission to have the team come one day only instead of two. I granted this permission on the basis everything was completed as we were leaving town on Friday. On Thursday, the team arrived an hour late and with only 2 men. The team told us that the dispatch team did not want to spend money to have them come out on Wednesday and had given them the day off. I then received a phone call after the team started working on Thursday from dispatch asking to finish Friday morning and I told Hans, no, we were leaving on Friday. Hans, the dispatcher, then proceeded to call my apartment complex and ask them for access. This is completely unacceptable from a client perspective. After I told my apartment no and Hans no, I then received a phone call from the local company “owner”. They said they had issues from rain to heat to operational errors and could not commit to more people or that they would be able to finish on Friday. He was extremely rude and abrupt while offering zero solutions other than asking us to change our travel plans to accommodate the company. These are just the highlights from the story and not to mention we had to move our own boxes and take a couch down the stairs to move on time. The fact that we paid the team almost $10,000 to essentially move ourselves is astounding. There was zero accountability and multiple service failures. After all of this, they changed our move from direct to indirect causing us a delay in receiving our items and only notified us 1 day in advance removing any opportunity to change companies. To say will ensure no one we know uses this company is an understatement.

Had a great moving experience, the movers were professional, fast, and considerate of all our fragile or more delicate items.

This moving company was absolutely phenomenal! I was in a bind when I found out that I had to move within three weeks during the summer (busy season for moving)! McLaughlin Moving had a tech come out to make an estimate and got me in on the exact date I needed! The movers were kind and very friendly to me and my animals. The office team was incredibly responsive and helpful! This moving company went beyond expectations and gives you that secure, safe moving experience with the friendliness and connectivity you hope for. I would 100% use them again!