Martel HVAC

Tim Martel installed our complete central A/C system over 20 years ago. It’s been amazing and largely service free. It was finally time to replace it so we called Tim. He simplified all of the different replacement options that we were grappling with and helped us arrive at a perfect solution. Simultaneously we had him install an April Air whole house humidifier. The crew, led by Brian, did an amazing job, even with over a foot of snow on the ground. The new system is perfect, the humidifier is a game changer and the Ecobee thermostat is incredible. Very customizable and maintains the house at a perfect temperature and humidity. Thanks so much Tim!

Out hot water stopped a company came and spent 10min to say we need a new unit when our unit is only 6yrs old. We called Martel they sent a servicemen named Luke. He checked everything and said the piping needed to be replaced. He fixed it for under $500 and was so professional

We used Martel through a service provider Our furnace kept just randomly shutting down several times a week. They sent three different people three different times including the service manager (who came on the last visit). Each time, they couldn’t figure out what was wrong. The service manager just kept harping on the fact that the furnace was old. Unfortunately, it just seemed that none of them knew what they were doing, and there definitely wasn’t any communication between them. Their ultimate diagnosis? The furnace is too old, it’s too difficult to find parts for it, so the whole furnace needs to be replaced. That would run us about $15,000 to $20,000 We demanded a second opinion, and the service provider agreed We had a local master plumber come out, who’s been in business for decades. He said the furnace is fine. He urged us not to replace it. He said he believed the furnace could easily last another 25 years. He said parts are easy to get for this kind of furnace (even though it is old), which contradicts what the Martel service manager said. And he said the furnace would need to be replaced only if it leaked water (which was not happening). The diagnosis? The gas valve needed to be replaced, and it was easy to find and easy to do. Go figure! To anyone reading, would you want these people working on your furnace? You decide! So Martel accomplished absolutely nothing and charged the service provider for 3 visits (which is likely going to get passed on to us in some way, since the service provider has limits on what it will cover). And then we have to go through the headache of paying the plumber and getting reimbursed from from the service provider. Martel, if you had just done the job right from the start, not only would you have gotten paid, you would’ve gotten credit for a job well-done and you would’ve likely legitimately made even more money, instead of bringing all these unnecessary headaches on us, not to mention that it has taken about 6 weeks to resolve this, when it all could’ve been resolved in two days If I could give zero stars, I would.