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Serves within 30 minutes drive from Hacienda Heights
I was so impressed with this company and so appreciative that they were able to come out so quickly. They arrived within 30 minutes, diagnosed the issue right away, and clearly explained all my options. They were super friendly and knowledgeable, walking me through everything as they worked and even showing me the footage so I could see for myself. I really valued their honesty, transparency, and professionalism. I’m grateful they came out on such short notice, and I’ll definitely be calling them for all of my plumbing needs!
Paid $19,000.00 I normally do not write reviews, but what happened to Miss Tina, an 87-year-old handicapped homeowner, deserves to be publicly documented. This company took advantage of an elderly woman who could not read or understand the contract she was signing. She trusted them as licensed professionals, and instead she ended up with open holes left in her walls for two years. Those openings allowed rats to enter her home and cause even more damage. When I finally discovered the problem a month ago, it was obvious the work had been rushed and done without any care. Wires were cut and taped together inside the walls, nothing was properly fastened, and some of the work was simply never completed. Parts of the home were left exposed long enough for pests to move in and out freely. When we contacted the company for help, the prices they quoted were shocking. A one-day job started at $9,500 before dropping thousands of dollars in minutes. A larger job went from $22,000 to $19,000 with no real explanation. It became clear this wasn’t professional estimating—it was predatory pricing aimed at someone they assumed wouldn’t question it. Another plumber later completed one of these “$9,500 jobs” in a couple of hours. When their representative finally came out, the solution offered was to simply “patch and paint” over everything. No addressing the rodents, no correcting the unsafe wiring, no accountability. Just a superficial cover-up of the damage their crew left behind. And then we never heard back from them. Miss Tina relies on others to help her because she is largely blind. She had no way to catch what happened until I stepped in. What’s most painful is that she trusted them. She trusted the explanations, the pricing, and the work—and they took full advantage of that trust. We have since had an independent assessment done, and multiple violations were confirmed. The entire job will need to be redone by a professional. This experience has been devastating for her emotionally and financially. No elderly homeowner should ever be put through something like this. If you have vulnerable family members, please think twice before hiring this company. The photos I uploaded point out that they covered a wall outlet with their hoses making it impossible to access as well as the holes that were left open interior and exterior, also no straps and organized Code violations, several.
Yesterday I had a major issue with my kitchen sink. It was completely backed up and not draining at all. I tried every DIY trick I could think of, but nothing worked. After reading all the great reviews on Yelp and Google, I decided to give I Love Sewers Rooter and Plumbing a call, and I’m really glad I did. When I called, Brittany was very helpful and quickly scheduled a technician named Nico. He arrived within two hours, right on time. Nico was professional, knowledgeable, and took the time to properly diagnose the issue. He ran a camera down the drain and found a heavy sludge buildup that was preventing the pipe from draining correctly. He recommended hydro jetting to clear the line. After completing the service, he showed me the before and after camera footage. The difference was huge and the line looked significantly cleaner. My sink is now draining perfectly. Their pricing was very reasonable and the quality of work was excellent. I will definitely be calling I Love Sewers Rooter and Plumbing again for any future plumbing needs. Highly recommend.