Huntsville Services

Long story short, they are very nice folks but the quality of service was poor. I needed power run to my crawlspace for a hot water tank, and I was told they would be at my home in the morning between 7:30 - 9:00. After 9:00 I called, and was told that the service window was 7:30 - 10:30. But even after that, no one showed up until a little after noon. I had originally been told that they might need to cut a small hole in my garage wall (under a workbench) to route the cable, which was no problem. However, I ended up with a large (12" x 18") hole in a very prominent spot AND another large hole that had to be cut above my breaker box. I understand that getting access into the wall can be necessary, but they did a pretty terrible job of patching it up (pictures attached). They even mud'ed over the top of the breaker box cover. Lastly, in addition to the bad patch work, they had an additional hole (2" x 3") that they accidentally made when trying to drill holes from the crawlspace. The guy offered to come back and fix it, but at this point I was honestly tired of trying to workout time for someone to be home for them to return. Like I said, fantastically nice people, but the drywall where they worked looks terrible.

The service is good. Just it felt sort of rushed since they were called by my home warranty and didn't want to stay and provide support to the HSV utilities. I don't know but i guess they did the job called to do. Honestly I don't think I would call them for any work I do at my house. I was thinking of asking them to check out some power outlets on the back of my house but since the concern was to be done by 12 I didn't bother. I'll find another company to provide service. I only paid copayment since my home warranty covered the other cost.

Install conduit and wire for 22kw Generac generator with a 200A automatic transfer switch. The only issue was materials. They didn't have most of the materials, conduit, fittings, wire etc. This caused work delay as they took quite awhile get them. However once they got started they worked tirelessly to complete the work. Generator runs and supplies backup power to the whole house.