Hoffmann Brothers

We replaced our sewer lateral underneath our foundation. Everyone at Hoffman Brothers was amazing. Zach, our camera guy/salesman spent 3 hours with me getting all the correct measurements and details. He answered all my follow up questions over phone or text. Dash, the foreman of our project, was on time every morning right at 7am. I have anxiety and he put all my fears at ease. He already thought of everything so I didn’t need to worry. We were able to stay in our house during construction and use the water at night. I appreciate all the care every employee put into their work with us. You all are amazing and I’m so appreciative of how efficiently you run construction. The only part I would change about the company is the AI automated phone system. You hire amazing people and I much rather speak to someone right off the bat.

Overall I would recommend Hoffman Brothers and was pleased with our service / purchase. It was easy to schedule an appointment and there was good communication prior to the appointment. James was our sales rep, he was very polite and easy to communicate with. He listened to our concerns and provided several suggestions / options for how to move forward. Communication after the sale was good, we were debating between two units and it was convenient to text him letting him know our decision. Tim was our installer and he was also very polite and did a great job with the install, we were very impressed with his work ethic. Tim was extremely well organized, put down some awesome floor protection throughout the house and made absolutely zero mess. I did not like that there was no follow up communication from the office verifying that the inspection with the county was scheduled. A simple text or even email letting me know it was for sure scheduled and to expect the inspector would have been nice. That did not happen either time the inspector was scheduled to come. I realize as a business who communicates with the county everyday you know what to expect, but customers do not, so having that reassurance is important in my opinion. My only other comment would be that the original invoice paperwork should have better identified specifically what was purchased/installed. It did not have the required information on it to get the spire rebate approved. It was easy enough to email that request to the office and get it corrected, but I would imagine this is not a uncommon need and would think that should be a standard practice.

Had parts replaced to “fix” furnace and within a week my furnace caught fire. Owner admits to knowing that my furnace was probably too old for the part installed yet failed to mention that to me & told me everything was fine until I called to complain about the house catching fire. I have three young children and the lack of concern they showed was unreal. There was no compassion just simply avoiding blame. If he knew the part wouldn’t work properly with my system why bother installing it? I would have rather my furnace have been left broken then my house to catch on fire but I wasn’t even given that choice to make. He “fixed” it and told me everything was fine and left. I trust a company to keep my family safe and that failed terribly. I absolutely would not recommend