Hellgate Plumbing, Heating, And Cooling

The igniter in my furnace went out and I didn’t have the part on hand. It’s a $50 part that literally plugs in and is bolted down by two screws. Maybe a 5-10 minute replacement. So I figured maybe $150-$200 max for the job. It’s my fault for not asking for an estimate, but I didn’t have much of a choice being that it was 60º and below in the house and we have four young kids. Well the igniter stopped functioning the same night they “fixed” it and when I called to ask what my options were, i was basically told it was to book another appointment. So when I asked for a breakdown of the $470 bill, I was told “ummm it includes their knowledge, and tools, and experience and stuff like that”. They couldn’t give an official breakdown of costs. Needless to say, I decided to self diagnose at night when the kids were sleeping. I watched some YouTube videos and poked around the unit. I spent $132 total on new flame rollout switches, a new flame sensor, a new pressure switch, and a new control board. It took me 1-2 hours max to replace everything with brand new parts. It’s up and running with no issues just yet. The house is warm for tonight. No thanks to Hellgate. In the end I am thankful though, I’ve learned some new and very valuable skills apparently. Everybody should fix their own furnaces. They would’ve charged me $1,500+ for the work I did.

Hellgate is our go-to for plumbing issues! They’re quick to get us on the schedule and have been really helpful helping us trouble-shoot the usual old-Missoula-house issues that come up. I also really appreciate their plumbers being willing to talk through what they are seeing and answer my questions to help me understand the issues. We have done Hellgate’s membership program and feel like it’s really been worth it. Would definitely recommend these guys!

Hellgate was so helpful and kind. They explained everything so clearly and answered all my questions. They were willing to spend as much time as I needed to make sure I fully understood my options regarding our heating repair needs, and I appreciated their transparency in pricing!