Fletch-Barney, LLC

I am extremely pleased with the work from Fletch-Barney to fix the plumbing problems at my house! I have had this issue for years where backup/clogs were happening almost every two years. Victor and Nate came out and took care of the clog that day but also assessed my bigger plumbing problem and talked through my options with me, which I had heard from another plumbing company nearly 2 years prior for nearly double the cost that Fletch-Barney charged. Victor was very knowledgeable and provided the most comprehensive explanation so I could really understand what they needed to do. He answered all my questions and "what if's" that made me feel comfortable to have him come back and do the job. In my case, the "if that doesn't work, we'll have to do..." ended up happening after digging up my front lawn to uncover that Plan A was not going to work. Victor reassessed and brought out the "big guns" - the owner, and they assured me that drilling into my foundation would resolve my problem from happening again. It turned out to be a much bigger job than what I originally expected, but Victor and Nate made sure that I was fully functioning and my yard was back to order before they left that night - they even brought in additional guys to make sure they could get done before it got super late. All the work and communication they did really eased my mind and reassured me that I made the right decision to use Fletch-Barney. I will definitely use them again and recommend them to others. Their excellent customer service and very fair pricing set them far apart from the others, no doubt.

Extortion! Rude office manager. Do not use! I am getting my shower redone and had the whole wall open for the shower kit to be replaced. When I called I asked how much it would cost. Olivia said it is $225 for the first hour, she asked a technician who said it would take approximately an hour with the wall completely open. -An hour into my scheduled arrival time I was called and told they needed to reschedule until the next day. That was a wasted hour of my travel time and inconvenience! -The next day the truck arrived with 2 guys, a plumber and an apprentice. -The plumber asked if I wanted to have the showerhead raised higher and I said sure. I asked if it will take an hour and he said maybe an hour and a half. *******I was not given any other estimate on cost so I assumed $225*1.5 hrs + the cost of pipe. **** MY INVOICE WAS $710, PLUS $35 IF I WANTED TO USE A CREDIT CARD!!! I was charged for 2 people, 2 hours + material and some other ridiculous thing. I didn't receive a written nor emailed invoice so I can't itemize the extortion. I called the office expecting to speak with a sane person who could see this was an exaggerated cost more than 3 times what was expected especially considering they wasted an hour of my time having to sit through 2 appointment windows. Instead I got Kristin, the office manager. I assume she has to deal with irate customers that are overcharged a lot and that is what makes her so condescending, rude and miserable. I told her I would tell everyone I knew about my experience with Fletch-Barney. I would like to thank Kristin for giving me the idea to write a google review because now I can tell the internet!

Water line to the house burst during the latest winter storm. Called in and got prompt emergency service. The crew was fast, efficient and they explained everything through the process including me in the decision making. Much appreciated! Oh, and after having to dig a hole in the yard they took care in fixing things back with care. I wouldn't hesitate to recommend Fletch-Barney for any of your plumbing needs. Quality at a fair price and above all honesty! Hard to find a company with these values these days.