Plumbing
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Serves within 30 minutes drive from San Diego
Joe came out the same day when my water heater went out. He was awesome and was able to get the process going for me that same day. I unfortunately had to go through my home warranty which I hate. I’ve never been assigned a company that does a great job until express was assigned. The front desk, Tara was awesome and on top of it. Then Joe was great at getting the work done. It was a breath of fresh air to have a great vendor for once. I’ll always request them in the future.
Pros: Ryan was super helpful in getting everything going with my home warranty company, and helping me make sure I was asking the right questions when I was waiting on approval for parts so they could do the job. Everyone else I spoke to (many people) was really nice. The home warranty companies are a nightmare to get approvals for parts and price etc. I assume that issue isn’t specific to express plumbing heating and air, but they did their best to help. Cons: working with them / home warranty company was really hard. They are really booked up, so if you need help asap I would ask their availability up front. If you do not have to go through a home warranty and your issue is not time sensitive, they are really nice to work with and I recommend!
I had the best experience with Joe; he was extremely well versed and professional. He replaced the circuit board in my Noritz tankless hot water heater. He also corrected a problem I was having with the amount of time it took for hot water to reach the faucet. Joe is the standard all technicians should strive for. I would highly recommend him and express plumbing for your plumbing needs.