Drains R Us

I highly recommend Drains R US. We have finally found our lifetime plumber. Very professional and knowledgeable and explains things in a manner that doesn't leave you perplexed or like you have been taken advantage of. Wonderful customer service.

We are very happy that we engaged Drains R Us to fix our hot water problem. Arch arrived on time as scheduled, and assessed our problems. He gave us a straight-forward understanding of what needed to be done and gave us a solid price to fix them. He offered to take time to immediately purchase a part at no charge to us because he didn't expect to need it, so didn't have it on his truck. We were very impressed with his honesty and consideration of us. We believe him to have shown integrity and fairness while he worked. We will call Drains R Us again for plumbing problems.

Arch came out to our house within the time window. He was courteous and drew up an estimate after diagnosing the leak. When he found out that I had installed the upstairs bathroom faucets, he assured me that I would have no problem replacing the kitchen faucet as well. He walked me through what I could reasonably expect from the job, and after all the helpful advice, he didn't charge me a cent. I am thankful that he was kind enough to stay and walk me through the repair. It wasn't necessary for him to help me, but he did it, anyway.