Columbus Sewerage & Drainage

For non-business hours sewer emergencies in Columbus, OH, call 614-645-7102 immediately to report issues like backups or overflows. During weekdays from 7:00 am to 6:00 pm, use the 311 Center or call 614-645-8276 for utility repair needs. This ensures prompt response from the Columbus Water & Power team to address sewer line problems and prevent further drainage issues.

Homeowners in Columbus, OH, can easily check for unpaid sewer charges through the online tool provided by Columbus Water & Power. Visit the website's 'Search Unpaid Sewer Charges' feature to enter your address or account details and view any outstanding balances related to sewer services. If charges are due, utilize the Payment/Customer Portal for secure online payments to avoid service disruptions.

To start new utility service for sewer and water in Columbus, OH, contact Columbus Water & Power's Customer Service at 614-645-8276 on weekdays from 7:00 am to 6:00 pm. Provide your address and details about the property to initiate the connection process, which includes reviewing rates, fees, and any required inspections for sewer lines and water meters. The team will guide you through setting up an account and scheduling any necessary installations.

Report suspected water main breaks immediately to 311 or 645-3111 during weekdays from 7:00 am to 6:00 pm, or call 614-645-7788 after hours and on weekends. Columbus Water & Power's response team will assess the break in the distribution system and implement repairs to restore service and minimize flooding risks. Common causes include pressure surges or ground shifts, and reporting helps prevent broader disruptions to the water supply network.

Columbus Water & Power offers various discount programs and payment plans to help eligible homeowners reduce their sewer and water bills, including assistance for low-income households. Explore options like conservation tips, payment arrangements, and bill reduction resources through the 'Reduce Your Bill/Pay Assist' section on the website or by calling 614-645-8276. These programs aim to make utility services more affordable while promoting efficient water usage and sewer maintenance.

The Enhanced Meter Project, started in 2023, replaces outdated water meters with advanced electronic ones across Columbus, OH, improving accuracy for sewer and water billing. This upgrade allows for remote readings, reducing manual interventions and enabling expanded customer services like usage alerts. Phases of the project will roll out over time, ensuring all residents benefit from reliable metering for their plumbing systems without service interruptions.

Columbus Water & Power partners with Service Line Warranties of America to provide optional repair plans for water and sewer service lines, protecting homeowners from unexpected costs due to breaks or leaks. These plans cover excavations and repairs to private lines connecting your property to the main infrastructure. To enroll, call 1-844-257-8795 or visit SLWA for details on coverage specific to Columbus, OH, properties.