Clean Solar

The solar product itself and the quality of the installation work are pretty good. Unfortunately, the customer service experience has been consistently poor, and that has overshadowed what could otherwise be a positive experience. We signed with this company in 2020. Even the initial installation was delayed due to their scheduling to start work but forgetting to pull permits. Since then, ongoing service, warranty, repair, and recall support has been extremely difficult to navigate. Communication is a major issue. When problems arise, it often takes weeks just to receive a response from the support team, and even longer to get work scheduled. Follow-through is unreliable, and updates are rarely proactive. Most recently, we dealt with a manufacturer recall. The company arrived to complete the replacement only to discover the parts they brought were incompatible with our system. This was especially frustrating since they originally installed the system and had full access to our schematics and system details. As a result, we had to wait an additional month for the correct parts to be ordered. This is consistent with the lack of organization and planning within their company that has been an issue for years without them making any noticeable attempt to improve their operations. Scheduling and technician management are also problematic. We are never given clear timing for when technicians will arrive. Work routinely takes longer than promised because technicians do not work full days. On multiple occasions, technicians arrived late in the morning, left early in the afternoon, or sat parked in their car for extended periods before starting any work. The ongoing disorganization, poor communication, and lack of accountability in service and support make it very difficult to recommend this company. Don't use them If you value responsive service and reliable follow-through.

After a series of incidents, I've built enough confidence to leave this review. I chose Clean Solar over another well-established local company with 15+ years of experience and paid over $10K more for their promised superior warranty and service. Unfortunately, the outcome has been the opposite. First of all, the quality of the installation is subpar. The most recent issue was that my system failed to detect a power outage and continued charging instead of powering the home. This was the very first outage since installation--just two months later. It's clear they never properly tested the backup mode. There were also several smaller issues before this one. Secondly, their customer service is slow once the contract is signed and payment is made. In the incident above, I received no response even after one full business day. They don't provide a phone number, so the only option is to email and wait--sometimes until the power comes back on its own. The difference in responsiveness before and after installation is quite obvious. Such support and workmanship might be understandable for a budget installer, but for a company that markets itself as premium and charges at the top of the market, I expected much better. With this level of service, I honestly worry about how well they can support customers over the next 10 years.

We went with Clean Roofing and Solar for our Solar Install needs and theyve been great! Very easy to communicate with, and Logan and Denise were very easy to chat with if we had questions and helped us maximize our Solar install to the best. They were even very adaptable when we decided to switch off a Tesla battery to a Solar Edge one just before install. Really happy we chose them!