Chad's AC Direct

I love Chad's AC Direct. Adam Armstrong did an excellent job! He was nice, cordial, and did a fantastic job explaining what I needed to do to save money in the future. I enjoyed his personality. He is a spot on technician. I highly recommend him for my continued service and anyone else who needs a technician that knows his job!

UPDATING 3 months after services to show how my unit was left- trash everywhere, a new circuit board left on the floor, the sensor to detect a gas leak left hanging not connecting to anything, and the flute to pull the carbon monoxide out of my attic wasn’t even connected putting my household at risk of health problems. And this was after someone was sent out to “fix” the shoddy job the initial repairmen did. The response from the company means nothing to me since you couldn’t take ownership for your own employees mess of a job. The only positive thing I have to say is that at least they send someone out when you call but the level of competence can’t be high to work here. I wouldn’t recommend if they were your only option. The technician came out and said we needed a new unit. He provided us with options and was thorough which led me to believe this was a company I could trust. Well I was wrong. They said it would take a few days for them to get all the parts so we scheduled a day and time for installation. The morning of I get a text that the repairmen were on their way and would arrive in 30 minutes. They showed up 2 hours later and without all the parts they needed. They worked from 10:00 until 9:00 and I was still left without a working unit. They return the next day and say the thermostat is the problem and replace it without permission, which still did not fix the problem. Come to find out they’re not even supposed to touch the thermostat, let alone replace it. Long story short, I had to call this company every day for NINE DAYS STRAIGHT to send someone out for my brand new unit that still is not working correctly. The technicians blame the repairmen and the repairmen blame the technicians. The people who answer the phone just talk over you and the company has no concern on what issues you’re having during 100° weather in Alabama with children in your house. I don’t expect to be treated like your only customer but I expect some sort of customer service after spending $9k on a new unit that didn’t work correctly for over a week. Please do yourself a favor and find anyone else to work on your a/c if you can help it.

Tune up. The service was great, but me not knowing with the AC Unit made sure that I understood what he was doing and what it would prevent further down the road. I have always like the company when they started off 12 years ago (unit still working) and still receiving the same quality service. Thanks Adam who was my Technician. Friendly and Knowledgeable!!!