CARE Heating and Cooling, Inc.

Very appreciative of CARE treating my home like their own and finding me affordable solutions for my furnance. I bought a house last year with a 20 year furnance and started having issues during the winter. I called another business who told me my furnance was end of life and I should never consider repairing it. I called CARE, who told me the furnance was in great condition and that I shouldn't consider replacing it. They repaired a gas valve for $500 and my furnance has been working perfectly ever since. The difference in approach between the two companies was night and day. I appreciate the pragmatic approach to my furnance. If it can be fixed and it can do its job safely, I don't want to be suckered into spending thousands of dollars to replace. Everyone needs business that they can just trust, because we all can't be furnance experts. I'm glad I can trust CARE.

Technician was friendly and informative! I called late at 11pm last night when I noticed our furnance had stopped working and left my name and phone number with the gentleman taking my message. Then, the company called me at 7:06am this morning and they had a guy at my house before lunch! Now we're up and running and I really appreciate it! I wish the service fee would've gone toward the cost of the repair instead of in-addition-to it (reason for 4 stars), but overall I'm very pleased :-)

A big shout out to Paula & Aaron for the recent service! So here’s the background. Three and a half years ago we bought our house that was built in 2005. We called another HVAC company to do $29.95 HVAC check-up. The technician said our furnace was shot and wrote up an estimate to replace nearly all of the components that totaled nearly the price of a new furnace (which he pitched in the strongest and scariest terms possible). I asked if the furnace was providing heat and was it leaking carbon monoxide - he responded that it was providing heat and it was not leaking carbon monoxide. My furnace has been operating well until recently. I did not follow his recommendation as I realized that the $29.95 check-up was only an unscrupulous ruse to sell me a new furnace. (Oh, he said I should also replace my AC unit at the same time because “everyone knows” that you should replace them both at the same time - my AC unit has been fine ever since!) A few days ago my furnace stopped working during a very cold night and I stayed up during the night to continually feed wood into our fireplace to keep the house from getting bitterly cold. I called Paula at CARE at around 7:30 AM that morning and asked for a technician to come out and she said my service window would be from 9 AM - noon. Aaron arrived around 9 AM, diagnosed the problem and resolved it for around $200. I asked him about my furnace given its 21-year age and in a no-pressure way, he showed me that it is aged-out and probably should be replaced before next winter. This summer I plan to have CARE be the first estimate I get to replace both my furnace and AC unit. THANK YOU CARE, PAULA & AARON!!!