Burns & McBride Home Comfort - HVAC services in New Castle

HVAC

Burns & McBride Home Comfort

We Get It Right. Guaranteed.

4.8 (1549)

Our Story

Burns & McBride is a top-rated provider of water heater and HVAC services in Delaware, serving the greater Wilmington area since 1949. They specialize in expert heating, cooling, and air quality solutions with a focus on reliability and customer satisfaction. As a BBB A+ rated company, they offer 24/7 emergency service, same-day service, a 100% satisfaction guarantee, financing options, and annual service plans to ensure year-round home comfort.

Our Specialties

CoolingHeatingInstallsWater Heater ServicesAir QualityMaintenance PlansEmergency Service

Services

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Service Area

Based in New Castle, DE

Serves within 30 minutes drive from New Castle

Client Reviews

4.8 from 1549 reviews on Google

UPDATE (Resolved): Following this review, Burns & McBride scheduled a technician visit, completed the necessary installation corrections, and issued a $100 refund. The dehumidifier has been repositioned, and the outstanding items have been addressed. This update reflects the final outcome of the service. “Photos reflect the condition prior to the corrective service visit.” Original Experience: Following the installation of an Aprilaire whole-house dehumidifier on October 31, 2025, the post-payment experience required multiple follow-ups. The initial installation did not fully align with the signed invoice or manufacturer specifications, and several corrections were needed after installation. Key concerns included: Unit placement that limited access to the main water shut-off Delays and communication challenges before the issues were resolved I appreciate that the company ultimately addressed the concerns and completed the necessary corrections. This review reflects both the initial experience and the final resolution.

Jay P 2 months ago

We had an outstanding experience with everyone at Burns & McBride, starting with Drew, the technician who originally came out to figure out why our 20+ year old furnace had stopped working (it needed to be replaced). We had another great experience with Geoff, who came out the next morning to explain our options, including the available state rebates and how to qualify for them. Finally, many many thanks to Oscar, Oscar and Zack, who did the all-day install that meant we had heat in the house less than four hours before the deep freeze hit this winter. Everyone was professional and courteous and kept their sense of humor during a long day. Top marks all around, and we would highly recommend.

A. Russo a month ago

Jesse Brown is the nicest and respectful technician that ever has done any work in my home. His knowledge helped solve some options that needed to be made for a heater that was in bad shape. He thoroughly answered questions and gave supporting details. What I was truly impressed with is fact he listened to all my concerns and suggested for a scheduled install of a heater and ac install. He went extra mile taking photos to give to installers so they would have documented all my concerns and suggestions. Thanks again Jesse, congrats on purchase of your new home and expecting daughter in May. You surely represented your company well today!

David Eppler, Jr. 2 months ago
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Common Questions

Burns & McBride provides expert heating, cooling, air quality, and water heater services to the greater Wilmington area, including New Castle, DE, Newark, DE, Middletown, DE, Bear, DE, and surrounding communities like Arden, DE, Hockessin, DE, and Wilmington Manor, DE. Their full service area also extends to select locations in Pennsylvania such as West Chester, PA, and Kennett Square, PA, as well as parts of Maryland like Elkton, MD. Since 1949, they've been serving these regions with reliable HVAC solutions tailored to local needs.
Burns & McBride has been providing top-rated HVAC and water heater services in the greater Wilmington area since 1949, building a legacy of expertise in heating, cooling, and installations. Their long-standing presence ensures they understand the specific climate challenges of Delaware and nearby regions, delivering dependable solutions for residential comfort. With over 70 years of experience, they maintain a BBB A+ rating and focus on getting every job right the first time.
Yes, Burns & McBride provides 24/7 emergency service for HVAC issues, including heating, cooling, and water heater emergencies, throughout their service area including New Castle, DE. Their same-day service option ensures quick response times to prevent discomfort during breakdowns, backed by their 100% satisfaction guarantee. Technicians are equipped to handle urgent repairs efficiently, whether it's a furnace failure in winter or an AC outage in summer.
Burns & McBride specializes in professional installations for heating systems, cooling units, and water heaters, ensuring optimal performance and energy efficiency in Delaware homes. They handle everything from new furnace and boiler installs to central air conditioning and tankless water heater replacements, adhering to industry standards for seamless integration. As HVAC rebate experts, they guide customers through Energize Delaware programs to maximize savings on qualified installations.
Burns & McBride offers annual service and maintenance plans designed to keep HVAC equipment in peak condition year-round, including routine check-ups for heating, cooling, and water heaters in the Wilmington area. These plans help prevent breakdowns, extend system lifespan, and maintain efficiency, with benefits like priority scheduling and discounts on repairs. Membership ensures your system is tuned up precisely when needed, supporting long-term home comfort and cost savings.
Burns & McBride offers flexible financing options for HVAC installations, heating and cooling repairs, and water heater replacements to make essential upgrades affordable for Delaware homeowners. These plans allow you to spread costs over time without high upfront expenses, with details available upon consultation. Combined with their 100% satisfaction guarantee, financing ensures peace of mind when investing in reliable home comfort solutions.
As the HVAC rebate experts, Burns & McBride assists customers in maximizing savings through Energize Delaware programs for energy-efficient heating, cooling, and water heater installations. Their team guides you through rebate eligibility, application processes, and qualified equipment selections to reduce costs on upgrades. This expertise ensures you receive the full financial benefits while improving your home's energy performance and comfort.

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New Castle, DE

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