AW Collision of San Jose

My brand-new BMW was involved in an accident, and my car sales agent recommended AW Collision. After reading many reviews, I decided to contact Miguel Martin directly, and I’m very glad I did. Miguel was professional, responsive, and took full ownership of the process from the very beginning. He handled all communications with the insurance company, arranged towing quickly, and kept me updated at every stage. Unfortunately, after further inspection, the insurance company decided to declare the vehicle a total loss, so the repair did not move forward. Even so, Miguel remained extremely helpful and cooperative throughout the vehicle release process, despite not ultimately performing the repair. I never had to visit the shop in person, yet felt fully supported the entire time. Miguel’s professionalism, responsibility, and integrity truly stood out. Highly recommend Miguel and AW Collision San Jose team. Thank you, Miguel !! Elaine Z

5 star review for Shaw & his team. I submitted a claim with my insurance and the rest was done by the team. The entire process was so uncomplicated, the rental car company picked me up to get the rental car and when my car was ready for pick up, I just left the key with the receptionist. When I picked up my car, it looked as beautiful as when I drove it off the dealership lot. Incredible! I chose A & W because they are certified by many car dealers. So glad I went with them!

My first accident involving a third-party insurance and Shaw was excellent. At first glance, I had some cosmetic issues on my bumper due to an inattentive driver, but Shaw and Team were able to identify some underlying damage on the fender and under the bumper. Shaw walked me through the entire process and handled the insurance at fault, even expediting parts for my car that were back-ordered. I received constant text updates on the process and ETAs. I will undoubtedly return to AW Collision for bodywork and painting.