Anderson Air Corps Heating & Cooling

Several things done poorly 1. Mgr(overseeing the workers never showed up during the installation) to check on things other than phone calls from workers. Also missed one meeting and I got several texts of meetings I didn’t have. 2. When the old furnace was removed, I could see there was black mold on the wood base and on some of the drywall(old AC condensation was not draining properly from years past). Workers would have installed the new furnace on top of the existing black mold, had I not stopped them. I don’t expect them to fix the black mold, but they should have insisted that I fix this before continuing. 3. The sheet metal air intake was built the wrong size and wouldn’t fit. Had to have a new one made. 4. On initial start of furnace, no heat was coming out of the vents. This furnace is heated by hot water moving thru pipes in the hvac. I read warnings on the front of the hvac, saying “you must purge the water lines of air, before turning on the heat, not doing so can burn out the water pump”. I told the workers and pointed to the valve in the furnace and said a hose probably needs to be connected here and the valve then opened to purge the air. This worked. 4. The earthquake straps around the water heater are affixed to only drywall(with drywall anchors), not affixed to studs. One already came out of the wall. 5. City inspector found that the metal venting above the water heater was offset from the vent opening on the water heater. Overall, pretty bad experience.

Very satisfied with AAC's replacement of the return air duct on my roof. I got several quotes and AAC's was among the more reasonable and they seemed most knowledgeable. The installation crew was punctual, polite, and respectful of my home. The ductwork appears well constructed and sturdy, with internal insulation securely affixed. At my request, AAC painted the duct to match my stucco with a resilient roof paint; much better visually than the galvanized steel.

They installed a Master Cool for us. Time was spent planning the project and they recommended the proper system. Over the years they have taken care of changing seasons for us. There were a few bumps in the road, but over all we have been happy with what the system. And before anyone makes the decision on "A few bumps", there are usually a couple trips on the roof to get a swamp cooler running right. That's just the way it is. Any time an adjustment was needed we called and they sent a crew to correct the issue. A quick edit. The owner(s) care about their staff. This is something that is not seen often today and deserves a mention.