Alternative Air

Great service with knowledgeable and friendly techs. Mike and Dawson are two guys who you can trust to get things done correctly the first time. Both of them are always happy to explain what they find and run through everything that needs done. Cant recommend this place highly enough. Had to call them out to get a leaky water heater fixed only to discover I needed to replace the whole unit. Dawson called their support and I ended up getting a new water heater free with the manufacturer warranty. Great staff all around.

Alternative Air was very good to work with in the beginning. For the bidding and the original installation. Being very flexible in being able to work with our realtor and our working hours to install a full blown new heating/cooling system, and even a hot water heater. Originally, things were great. The A/C and hot water heater worked just fine. After about a month, we found a water leak in our basement caused from the A/C unit. This water has caused some damage to some sheet rock, and our carpet in the bathroom.(Yes, carpet in the bathroom its a old home.) Our basement had no floor drains so, the condensation was pumped into a PVC sewer pipe. That's were we found the issue. They had created there own PVC P-trap and glued it into the existing sewer line, with a copper pipe going into it. The copper pipe was not long enough, and the pipe was also spilt and cracked. So, every time the pump kicked on it sprayed water everywhere. I called Alternative Air, (this was after hours). They said they couldn't get someone out until the next day. I told them that was fine. A younger man, came out the next day. He replaced the pipe that was way to short to begin with and that had the crack. But, after he left I went to inspect the work. Just making sure the issue was resolved and immediately noticed the brand new piece of copper pipe he installed was bent to sharp and broke. I immediately took pictures. I decided to fix the copper pipe on my own, and immediately took picture afterwards. I emailed Alternative Air on multiple occasions letting them know of the issue, and that it was not resolved. I do not believe that the $11,000 cost of installation (that is paid in full), and then now trying to charge me $200 fee for coming to fix the copper pipe (that wasn't fixed). In speaking on the phone with Kendra she says there have been a lot of changes. That's why they never responded to my email. They are not whiling to budge except $100. Kept mentioning "Joe" only authorized $100 off. I've attached pictures after the original installation. You can see were there is new glue on the pipe. This shows they moved the original P Trap and copper pipe, so should have known the old copper pipe was broke and been fixed on original installation. Then, the picture of the brand new pipe that was installed, and a break or puncture in the new copper pipe taken minutes after the young man left. Please keep all of this in mind when utilizing Alternative Air. This has been really disheartening. Being a newer resident to the area, we trusted them based on recommendations from others. But sadly I would not recommend them to anyone at this point. I'm not upset that the issue wasn't resolved... I took care of it. But, you shouldn't charge clients for a service or installation that wouldn't meet quality standards.

Alternative Air is a spectacular business to work with! I would know, I have done business with them many times. "Always available, prompt, and highly knowledgeable! This team acts fast and provides amazing customer service, including a follow-up after the work was done. The owners and their employees are incredible. I wouldn’t go anywhere else!”