A-1 Auto Repair

A-1 Auto Service performed excellent workmanship & customer service for my coolant system maintenance work. Project Manager Chris was very friendly & articulate on explaining the required scope of work and anticipated completion time. During car pickup, Chris answered all of my questions & provided clear descriptions & pointed out under the hood items that were replaced. Technician Timo who serviced my car was also very personable & provided superb technical workmanship. I was also very pleased with the 10% discount on materials/labor provided to Government Military Retiree and/or Senior Citizen Discount! A-1 Auto Service is a fantastic local Ohana style company that I will patronize & highly recommend them to my family & friends for auto repairs & service.

I had a below average experience at A-1. Most importantly, please understand that they offer 10% off to their customers if you leave a 5 star google review, hence the strong rating-- its deceiving. I brought my car there to address a check engine light for which i had run an at home diagnostic and knew what the error code/issue was. The first time i brought it there I called them at the end of the day and they said my car was all set and ready for pick up. On my way there, i got a 2nd call saying they messed up, they actually didnt get a chance to look at the car because they got busy during the day. OK fine-- not the end of the world. I tried again the following week- i was first told the indicator lights were due to a bad battery and needed to be replaced ($300 + labor), plus they needed to run their own diagnostic ($220). Expensive but fine, as long as it resolved the issue. Later that night the check engine light came back on. I took it back there the following day-- after sitting in the waiting area for 45 minutes the mechanic came upstairs to tell me the indicator light was indeed caused by the issue i knew it was all along and they recommended not bothering to pay to get it fixed since it didn't impact drivability or safety. I then proceeded to wait 30 more minutes to get the printout of the diagnostic test (pretty sure they forgot about me). In the end, I spent $700 and plenty of my time for a new battery and no resolution to my check engine light. Really nice down to earth guys, but the google rating here is wildly inflated.

I couldn’t be happier with my experience! My Infinity 2003 was in such rough shape and had Engine issues that several other repair shops told me to give up and buy something new. But the technician here Timo didn’t just accept the challenge—he elevated my car to a level I honestly thought was impossible. Timo is such a genius person and seriously about work. He approaches every tasks with extraoridinaly dedication. The quality of the work is outstanding. Every upgrade, every adjustment, every detail was handled with the care and precision of a true master. When I picked up my car, it felt like I was driving a brand-new vehicle. I was genuinely stunned. If you have an older car that everyone else has written off, do yourself a favor and come here. The skill, dedication, and pride in their craft are unmatched. Absolutely deserving of five stars—wish I could give more!